Emancipated
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A friend joked with me this morning, "I talked to Human Resources this morning and found that they were neither resourceful nor human."
Keywords: Do not work for Amazon.com. Do not work for Integrity Staffing Solutions on their behalf.
(More on that in a moment...)
I found myself stuck in a difficult situation. Still working under temporary status, I made a request to have some days off next month. I needed two nights off for my birthday and another two nights for my trip to the University of Arizona. More than willing to give two weeks' notice, I visited my HR department. The factory had not yet approved some sort of time-off sheet, so they told me to come back in a week. I did; no progress on their end, feet shuffling. I listed the days on note paper, and met a reply of that sound you make when you suck in your teeth and inhale.
"I think you're only allowed two days off per season," he mentioned through tobacco-stained teeth. I stated my confusion, and he recanted, saying that he'll have to talk to his HR boss. I inquired the next day. He had left a note. My birthday is a week away. Resolution isn't in sight.
Keywords: No-fault attendance policies fail to account for the legimitate reasons why people are unable to work, thus forsaking quality, established partnerships with employees for simplicity.
HR departments love no-fault policies. It is allegedly designed to "reward good attendance and to eliminate people with poor attendance."
I don't have a problem with that, mind you. Chronic absenteeism is a problem in the workforce that should be addressed proactively; it's the non-proactivity that makes me remiss.
Furthermore, the "rewards" for good attendance seem half-hearted. An immediate reward is job security. You can't get fired (for a good reason) if you show up and leave on time. Compensatory rewards include banking personal time-off hours, though the rate of exchange might leave something to be desired. You earn one hour per forty hours worked. Given a twelve-hour work day, you would have three months to earn one paid day. (Aloha, Hawaii.) Monetary rewards (e.g. salary bonus) would require a combination of factory-wide incentives to be met. At Amazon, you earn a bonus only if attendance, production, and safety meet threshold. If one fails the mark, then no bonus is given to anyone, thus lowering morale and perpetuating "bad seed" mentalities generated within the employee group.
It also provides a simple standard for assessing attendance, tardiness, and absence. Employees earn a number of points depending on the degree of absence, with lesser point values for clocking in late or more points for missing work without notification (e.g. no-call/no-show). The policy is helpful for a number of common infractions that need no elaboration or explanation, but more intricate situations require subjective judgments that make this policy much harder to enforce and certainly less than helpful.
I observe that because it is in an HR department's best interest to (keep it simple, stupid!), that no-fault policies are deficient in addressing people whose concerns may require more sophisticated responses. It is precisely because HR people want to avoid making subjective judgments -- maybe to discourage favoritism or to quell anxieties about doing or saying the wrong thing -- that it ends up doing a disservice.
Keywords: The context is of no importance.
There is more traffic congestion than usual on the highway, and despite punctual behavior about leaving home at least 45 minutes to beat the time, Tom is still caught in the rush. He punches in ten minutes after his time. He is visibly flushed. He tells his supervisor, who excuses it and tells him to get to work. While it certainly doesn't create much of a ripple, the HR computer system documents the tardiness and gives a one-point demerit.
Samantha was also caught in the congestion except it was an overzealous driver doing a hard left at a yellow light that caused her to get into an accident. She has no injuries, and addresses her startledness by collecting the driver's insurance information and calling a tow truck to retrieve her vehicle. She calls another friend nearby to pick her up and take her to work. She clocks in an hour after her start time, explains the situation to her manager, and gets to work as well. It wasn't yet 61 minutes of late time according to the computer system, so she too gets a point. (If it were, three points.)
No-fault policies work exactly the same regarding the infraction, "late to starting one's shift," albeit for different reasons. Clearly, the circumstances surrounding Samantha's case were quite a bit more traumatic. She escaped injured and could work, but despite the wrangling that it took to get her car into care and to arrive when she did, it goes unnoticed. The point stays.
For more pressing concerns such as personal illness, a no-fault attendance policy might consolidate all of that time into one absence despite medical excuse. Some adverse circumstances would allow an employee to leave on doctor's orders and to resume work when health is attained. Other than that, demerits register on the system.
Keywords: Resistance is futile.
For example, if a person has an acute medical condition that requires five days of rest, a no-fault policy would require medical clearance, then consolidate the time off into one absence. Why is the worker being punished for requiring medical attention? HR systems still register the individual worker's absence as detrimental to the production cycle; thus, the points stay on. Even if the employer gives the employees tool to deal with such a tribulation (e.g. health insurance) and encourages prompt treatment, it doesn't reward the compliance and prompt attention. It is still interpreted policy-wise as a distraction that needs to be documented.
No-fault attendance policies usually feature a provision that states that is difficult to get points overturned. It is a usual explicit notice on the form, likely intended to deter motions and to reduce involved paperwork. To that, I would add that it is likely that an emboldened notice would intimidate someone not to see further counsel. People can discern the likelihood of an event succeeding in their favor. Because HR complaints seem to go nowhere, one might not want to rock the boat, anyway.
So, we have three problems -- the third I'll mention below.
The system makes such a goal of simplicity and standardization that it cannot adequately addresses concerns that would be to the benefit of the employee. Second, it discourages employees from establishing appeals even if the case seems compelling, as HR personnel have an inability or a reluctance to accept those claims. Finally, as a temporary production staff does not receive work benefits of personal time off (PTO) which is the "fair offset" to the staunch policy, temporary workers may find themselves unduly compromised that much further. Already weakened by ineffective policies that, at best, lift the burden from human resources and transfers it back onto the very workers whose absenteeism demands such action, workers, especially temporary ones, have little room for negotiation.
Whether or not I can afford to take the time off (because of having a second job), it is of no consequence. I'm not taking off just because I don't feel like working. My birthday gives me one of few opportunities each year to visit family, and I need to go to the University to meet the department officials, write out paperwork, and to scout housing. The reasons don't matter; only the policy matters.
Keywords: My history seems pretty human enough, doesn't it? And perhaps that was my downfall.
One-half point tardiness, traffic. [December]
One-half point tardiness from break, disputed. [December]
One point, left early, stomach illness. [January]
Was asked, "Can you tough your way through it?" I said that it probably wouldn't be a good idea to vomit on the inventory. We already got enough flack for having to give free replacements for damaged goods.
One and one-half points, called in, inclement weather. [February]
It was significant enough for the county to cancel school early and for the University of Kentucky to cancel classes and to close down all nonessential functions. The policy states that in cases of inclement weather, the employer urges safety and caution. Failing to account that some individuals could have the same problem and live in outlying areas more dangerous to traverse, it was reasoned that since some employees could show up, that everyone should have.
If I were to take off for any of my request days, I would earn 1.5 points per day. I would have terminated on March 7 if I didn't elect to save my own hide and quit.
Keywords: While salary is a good incentive to keep a job, it probably isn't enough to keep a job that, in your core, makes you feel miserable.
I could have worked tonight, next Tuesday, and next Wednesday, but considering the stress of this whole encounter, I didn't want to go back. It's akin to walking into slaughter. Because I don't intend to put this job on my resume -- and I wouldn't need to because I have maintained my healthcare job the whole time -- I could walk away. I don't intend to working at this temp agency again as I will be moving in a few months.
Recourse options -- there were none. The policy isn't going anywhere. And honestly, I don't just blame the factory. As displeased as I am with the circumstances, I realize that it is a much broader systemic issue between employees who will compromise themselves to keep a job, and employers who always cut the bottom line for profit. It is an illusion in these United States to chance upon jobs that really inject humanity into their considerations for employee care. Not everyone is the Devil, for sure, but we're really a far cry from proactive systems.
To strive toward one would be too French, too European Union, too socialist, too communist, too hippie for our own individualistic, bootstrapped good.
One thing I can say about some of the God books coming down the inventory line, I flipped to a back cover and read about how values should dictate your work line, not your pocketbook. I reflect upon my work at the factory as a good way to help pay off a few things. I paid back the money billed to me for my dog's medical expenses. I chipped away at some debt. I have "graveyard" stories to tell. Thankfully, I have a plan of action to get back into more work. I can start waiting tables again, and I can use some time to recharge. I'm also free to check out other opportunities if something else comes up.
In any case, I'm free and, poor or not, it's the best decision I could have ever made.



